Sewtime carries only top quality products which we are certain will help keep you sewing and we want you to shop in complete confidence! This is why Sewtime puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards.
Sewtime has a 30-day return policy for all items not list as “unreturnable” in the bulleted list below. When returning a product, you must contact sewtime by emailing us via the Returns tab at the top of our website and filling out the necessary info within 30 days of receiving your product. You must request a Return Merchandise Authorization (RMA) number before returning any product.
Unopened merchandise can be exchanged for full store credit or refunded. Unopened means that the contents have not been removed from its packaging, and all factory seals are unbroken.
Please note that items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit or refund. All returns are subject to inspection before a store credit/refund is given. If the product was opened or used, Sewtime can deduct a 25% restocking fee. The customer is responsible for shipping back to sewtime.com
Opened merchandise may be returned, but only for store credit. Merchandise must be returned in its original factory carton (with everything it came with-ALL cards and included accessories). If anything is missing, these charges will be deducted. Merchandise will need to be shipped back at cost of the customer. Please note that items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before a store credit is given.
Unreturnable items: Any item without original packaging, any used product (used sewing accessories),computer software, thread, special order items, sewing furniture, cabinet inserts.
Please email firstname.lastname@example.org before returning your item so you can receive a RMA (Return Authorization Number).