I tried to order a product, but I received a message that says: We regret to inform you the product you have selected, is currently out of stock.
If you receive this error message it means the product you have ordered is out of stock or the product you ordered is only available in store. Products that are only available in store will have "In Store Only" in their title to help make the distinction. If you are wanting to place an order for an out of stock item, simple call us at 718-776-1900 and we will be happy to assist you.
Sewtime is a secure online shopping cart that meets the highest Payment Card Industry (PCI) standards providing our customers the utmost in security and reliability. Sewtime is the sole owner of the information collected on this site. We will not sell or rent this information to anyone.
What is your Price Matching Policy?
If you find a lower advertised price on a new machine or product, from an authorized dealer that is an exact match for a product on sewtime.com, before placing your order email us immediately and we will match the price. We will need to verify the price before matching it. Email firstname.lastname@example.org.
What is your Sales Tax Policy?
Sales tax at the rate of 8.875% is applied to all orders being shipped to a New York address. Orders shipped to addresses outside the state of New York are not charged sales tax as per internet law.
Most items will be shipped from our main location in Oakland Gardens, NY. In stock items, will be shipped on the next business day after your order is placed. If you request an item be expedited based on your shipping preferences, in-stock orders will be expedited right away, while out of stock orders will take a few extra days. Orders are not shipped on weekends or holidays. We will notify you if an item is out of stock and an approximate time you will receive the item. Some items will be shipped directly from our vendors. If an item ships from our vendor, it will take a few extra days to process the order.
Who are your Carriers?
We ship mostly though UPS because we are able to track the status of a package more easily and pass on tracking info. If an item is being sent directly from one of our vendors, we do not always receive tracking info. As soon as we have tracking info, we will pass it on right away. Please note that UPS does not ship to PO Boxes.
Free Shipping Policy?
We indicate if an item has free shipping in the product description. Free Shipping applies only to ground UPS delivery in the Contiguous 48 States United States. Hawaii, Alaska, and Canada are not eligible for free shipping. Shipping rates may be calculated by clicking the Checkout button in the shopping cart. We currently ship within the U.S.A. and Canada at this time. If you are interested in an international shipment outside of the U.S.A and Canada please call our store at 718.776.1900 number and someone will be able to assist you with an international shipment.
Truck Line Deliveries?
Larger items like industrial sewing machines, tables, stands, and sewing furniture are only shipped via freight companies-not UPS. You will receive a freight quote and terms and conditions agreement before your order is processed. Freight generally costs between $100-$300 depending on the product and location the item is being shipped .
Freight Shipping Policy?
o Always thoroughly inspect your shipment before signing the receipt! This is very important-Once you sign that the item is in acceptable condition, it becomes your responsibility if it is damaged. Please completely remove your shipment from its containers regardless of the condition of the box and inspect it very, very well. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. Either make a note of any damage on the receipt or decline delivery to a damaged product.
o The freight company will call you to inform you of the delivery date that works. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered. You must keep this appointment, or you will be responsible for any applicable redelivery fees.
o Someone needs to be at the delivery address to receive and sign for the product when delivery takes place. The responsibility of the truck driver is to deliver the product to the delivery address and unload it from their trailer. You will need to have appropriate help to move into your home.
o Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory.
o Inserts for sewing cabinets are ordered separately through sewdirectusa.com and are usually shipped out via UPS. This is a custom order for your sewing machine to go into your new cabinet-Delivery on inserts can take up to a few additional weeks.
o Replacement of damaged product will occur when the claim has been filed and funds are received from the shipping company. Normal claim time is 4 to 6 weeks.
o Remember to call if you do not understand this delivery agreement
Sewtime carries only top quality products which we are certain will help keep you sewing and we want you to shop in complete confidence! This is why Sewtime puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards.
Sewtime has a 30-day return policy for all items not list as “unreturnable” in the bulleted list below. When returning a product, you must contact sewtime by emailing us via the Returns tab at the top of our website and filling out the necessary info within 30 days of receiving your product. You must request a Return Merchandise Authorization (RMA) number before returning any product.
Unopened merchandise can be exchanged for full store credit or refunded. Unopened means that the contents have not been removed from its packaging, and all factory seals are unbroken. Please note that items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit or refund. All returns are subject to inspection before a store credit/refund is given. The customer is responsible for shipping back to sewdirectusa.com
Opened merchandise may be returned, but only for store credit. Merchandise must be returned in its original factory carton (with everything it came with-ALL cards and included accessories). If anything is missing, these charges will be deducted. Merchandise will need to be shipped back at cost of the customer. Please note that items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before a store credit is given.
Unreturnable items: Any item without original packaging, any used product (used sewing accessories),computer software, thread, special order items, sewing furniture, cabinet inserts, Returned machines with free shipping with have shipping costs added to return and a 25% restocking fee.
If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost. This policy applies even if your order was originally sent to you via FREE shipping.
Because each of our suppliers handle defective items differently, please email us at email@example.com if you encounter any problems with your purchase and we make sure any issues are resolved in a timely manner.
Cancelling an order
In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. However, if a request for cancellation is received prior to processing we will do our best to cancel the order.
Damage in Shipping Process
Please examine your package when received from UPS. If you see any damage from shipping, please do not open the package. Please email us and report the damage within six business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...) The shipping carrier will need to inspect the package.